Shipping policy

Here is a comprehensive Store Policy (covering returns, refunds, exchanges, and general store rules) tailored for a Shopify store.

Simply replace the bracketed [placeholder] details with your business's specific rules.

📋 Comprehensive Store Policy Template

[purrsteam] Store Policy 

1. Returns & Exchanges

We want you to love your purchase! If you aren't completely satisfied, we accept returns and exchanges on eligible items within [30 days] of delivery.

  • Eligibility: To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.

  • Non-Returnable Items: The following items cannot be returned:

    • Final sale / clearance items

    • Gift cards

    • Personalized or custom-made products

    • Perishable goods or intimate/hygiene items (if applicable)

  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.

2. Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed and automatically applied to your original method of payment within [5–10 business days].

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company—it may take some time before your refund is officially posted. If you've done this and still have not received it, please contact us at [support@yourdomain.com].

3. Damaged or Incorrect Orders

Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at [support@yourdomain.com] with your order number and a photo of the item/packaging so we can evaluate the issue and make it right.

4. Order Cancellations

We process orders quickly to get them to you as fast as possible.

  • Orders may be canceled within [1 hour] of placement by reaching out to [support@yourdomain.com].

  • Once an order has begun processing or has shipped, it cannot be canceled, but you may return it once received in accordance with our return policy.

5. Price Adjustments & Promotions

  • Promotional codes must be applied at checkout and cannot be retroactively applied to past orders.

  • [We do / We do not] offer price adjustments on items that go on sale after your purchase date.

6. Contact Information

If you have any questions regarding our policies, please reach out to us:

  • Email: [support@yourdomain.com]

  • Customer Support Hours: [Monday – Friday, 9:00 AM – 5:00 PM EST]